All true stories:
* Punching in your account number only to have the operator who takes your call immediately ask for it again.
* Being asked to enter your PIN... number.
* Calling to enquire about the status of a credit card application and not being able to speak to a representative until you punch in a valid credit card number (???)
* Getting "Emily", the automated voice-recognition customer service agent, on the line. Or worse, the guy version of "Emily", who always ends up saying "I'm sorry, I didn't quite catch that. Could you repeat that please?" after I'm swearing and hoping THAT'S being &$^\@(^ recorded for quality control purposes!
* Getting a "smart" voice maze that REPEATS the ENTIRE menu back to you if you DARE press 0 before letting the recorded voice get to the part of the message where it finally says "... and if you wish to speak to an operator, please dial 0 now".
* Speaking to "Steve", a human who tells you your application status is "approved pending action". Then the next day speaking to "pronounces Other like Auto" who tells you, actually, there's no record whatsoever of your application. No, really.
* Getting asked what "your favourite colour" is as a security question.
* Having to explain your situation all over to each new person who takes your call. Every month because every month they forget to apply your 15% bundle discount. "I'm putting a note in your file to make sure this doesn't happen again". Riiiight.
Thursday, August 31, 2006
The most annoying things I can remember about call centers
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2 comments:
jaja... me rei mucho con este post..
buenísimo..
1.-
Why is it that 90% of male operators are called Marc or David, even if their Mumbay accent shows through?
2.
Couldn't English and French (we are talking Canada) options be standard? If it a Quebec outfit, French is ONE (1) Mais oui, c'est la loi! and English is (9) We couldn't find a lower status number for le maudit anglais, icit c'est la loi 101, tabernac, hostie, colis, sacristie, mèreduchriste!!
If the outfit is in the ROC (the rest of Canada) then it is English ONE, French TWO. And if the call center is in the States, it is English ONE, and French, French? French is nowhere; Spanish is usually on TWO.
3.
The Montreal Gazette's automated operator, Annie, will blurt some legal dribble in both languages before letting you choose one.
Enough to drive a sane man (not me) nuts! I am already there.
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